Thanks for shopping at https://www.borneo2u.com/. If you are not entirely satisfied with your purchase, we here to help.

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt of proof purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved. The money will be refunded to the original payment method you’ve used during the purchase.
Please take note that our tea and coffee products are not refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost return shipping will be deducted from your refund.

Contact us
If you have any questions on how to return your item to us, kindly contact us.

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